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The W O R K B O THE QUESTION BEHIND THE QUESTIONK'O
Hands-on Tool for Prac ticing Personal A ccountabilit y at Work and in Life JOHN G. MILLER and KRISTIN E. LINDEEN A TarcherPerigee Book THE QUESTION BEHIND THE QUESTION '
An imprint of Penguin Random House LLC 375 Hudson Street New York, New York 10014 Copyright ? 2016 by John G. Miller and Kristin E. Lindeen Penguin supports copyright. Copyright fuels creativity, encourages diverse voices, promotes free speech, and creates a vibrant culture. Thank you for buying an authorized edition of this book and for complying with copyright laws by not reproducing, scanning, or distributing any part of it in any form without permission. You are supporting writers and allowing Penguin to continue to publish books for every reader. Tarcher and Perigee are registered trademarks, and the colophon is a trademark of Penguin Random House LLC. Most TarcherPerigee books are available at special quantity discounts for bulk purchase for sales promotions, premiums, fund-''raising, and educational needs. Special books or book excerpts also can be created to fit specific needs. For details, write: SpecialMarkets@penguinrandomhouse.com. ISBN: 9780143129912 Printed in the United States of America 1? 3? 5? 7? 9? 10? 8? 6? 4? 2 QBQ, QBQ!, and The Question Behind the Question are registered trademarks of QBQ, Inc.
Welcome to The QBQ! Workbook? .' .' . The purpose of this workbook is to encourage true learning beyond reading QBQ! The Question Behind the Question'. In a nutshell, the QBQ? is a tool that helps each individual ask better questions so that he or she can practice personal accountability in all areas of life. This QBQ! Workbook was inspired by the book QBQ!' and the principles taught in it. It is our hope that you will read the QBQ! book and then work through this study guide as a means to better absorb and apply the life-changing content in QBQ! More than a fad, slogan, or catchphrase, the QBQ is a tool that can sharpen our focus, reenergize our tired routines, and lead to bold improvements in work and life. As is written in QBQ!, learning equals change. If one has not changed, one has not truly learned. Meaningful change occurs when we think more deeply, reflect more personally, engage with content more frequently'''all leading to action. Only when true, accountable personal study takes place can the ideas and methods in QBQ! leap from the page straight into our lives. It's then that the QBQ becomes part of our daily walk. When personal ? accountability becomes a core and guiding value in a person's life, great things happen!
! W o r k b o o k? .' .' . At QBQ, Inc., we exist to help you, the QBQ! reader and learner, as well as our customer, apply the QBQ! material at work and home. So, please, never hesitate to reach out to us at QBQ.com. Thank you for believing in the powerful principle of personal accountability! John G. Miller Author of QBQ! John@QBQ.com Kristin E. Lindeen COO, QBQ, Inc. Kristin@QBQ.com
Introduction What Ever Happened to .' .' . A billboard reads, 'What ever happened to personal responsibility'? All around us we see examples of people passing the buck'''saying things like 'It's not my department!' and 'Who dropped the ball'? While this type of response is sometimes understandable, it doesn't do anything to solve the problem. There's a better way. Key Takeaway: Personal accountability is needed everywhere.
1. Personal responsibility: Write down three words that come to mind when you think of the concept of personal responsibility: 2. These questions are all commonly heard examples of a lack of personal accountability: 'When is that department going to do its job'? 'Why don't they communicate better'? 'Who dropped the ball'? 'Why do we have to go through all this change'? 'When is someone going to train me'? 'Why can't we 'nd better people'? 'Who's going to give us a clear vision'? Put an asterisk next to those you've heard before. Put a check mark next to the questions you've asked yourself before. Can you add any more questions that indicate a lack of personal responsibility'
3. Which statement is most true for you? Circle one. I think I am pretty accountable, but anyone can improve! I'm not entirely sure what is meant by 'accountable? yet. When it comes to being accountable, I have good and bad moments. I'm not accountable, and it's everyone else's fault! Somebody gave me QBQ! to read, and I was o'ended!
Picture of Personal Accountability An overworked young waiter goes above and beyond to deliver good service to a customer and pays for it out of pocket, too. Instead of shrugging o? the situation by saying, 'We don't serve Diet Coke,' he goes the extra mile to get one across the street. This decision to solve the problem, made in the moment, makes all the di'erence. Key Takeaway: Personal accountability turns a moment of frustration into an opportunity to contribute.
! W o r k b o o k 1. Jacob's story makes you feel: '? energized '? encouraged '? disbelief '? relief '? frustration '? a desire to change '? a craving for Diet Coke Summarize in one sentence your No. 1 takeaway from Jacob's story. 2. If you had been Jacob, would you have stopped to serve the customer or kept on going to the kitchen? Why or why not? 3. Underline in the QBQ de'nition below the words that are meaningful to you. The de'nition of the QBQ: A tool that enables individuals to practice personal accountability by making better choices in the moment.
4. If personal accountability is about 'making better choices,' identify two good choices you've made lately and two lousy ones. 5. The 'Jacob and the Diet Coke? story is a metaphor for going the 'extra mile? for another person. Think about whom you can get a 'Diet Coke? for. Ask yourself the QBQ, 'What can I do to serve '? (Fill in that person's name.) The last time I had outstanding service like this was at . Having someone go the extra mile for me makes me feel .
! W o r k b o o k 6. What makes one person more accountable than another? ? Circle the things below that you believe drive individuals to be more accountable: upbringing life experiences self-''discipline desire to win/compete energy thinking Which one or two do you need to work on in your life so you can practice more personal accountability'
Making Better Choices Goatheads are prickly little thorns that grow in the prairie lands and stick to our shoes and pop bike tires. They are a metaphor for incorrect thinking like 'I have to? or 'I can't.' These statements can stick in our minds and cause problems. Making the better choice to focus on good thoughts is key to practicing personal accountability. Key Takeaway: Personal accountability is practiced by making better choices. 1. I have good control over my thoughts. True or false? (circle one)